Commonly
Asked Customer Questions
1.
Question: “How soon can I use my carpets
after you clean them?”
ANSWER: The average drying time utilizing
our ‘state of the art’
Method is approximately 4-8 hours. Please
keep in mind that many factors play a role
here-HUMIDITY, FIBER TYPE, AND DEGREE OF
TREATMENT involved in the cleaning process,
etc. We pile brush all carpet after cleaning
and recommend you stay off of any damp carpet
while drying. If you must walk on freshly
cleaned carpet, please do not wear shoes-white
socks are recommended. You may also (depending
on installation) notice some waves in the
carpet immediately after cleaning. This
condition is known as buckling and will
correct itself as the carpet dries.
2. Question: “How often should
I have my carpets/upholstery professionally
cleaned?”
ANSWER: Carpet cleaning frequency will depend
on the usage of the particular room or piece
of furniture. Carpets are a lot like automobile
tires-some wear out faster than others,
depending on how they are used and cared
for. Today, while soil removal and appearance
are still a primary concern, cleaning for
health is also a major factor. Carpets are
like sinks-the soil and bacteria levels
continue rise until drained (cleaned). We
recommend either quarterly or semi-annual
cleaning for more heavily used rooms/areas(family
rooms, stairs, halls). Yearly cleaning is
normally satisfactory for lesser used rooms
(bedrooms, spare rooms)
3. Question: “After you clean my carpets,
will they re-soil more quickly?”
ANSWER: With our state of the art extraction
systems, we completely rinse out all remaining
residue, either from household ‘do
it yourself’ cleaning agents or detergents
left behind by companies using outdated
methods, such as shampooing. We suggest
you have your fine carpet and furniture
treated with our protector. This will not
only insure that they stay clean longer,
but will allow you to clean up any future
spills with less effort.
4. Question: “Can you guarantee
that you will remove all of my stains?”
ANSWER: We at Prestige Cleaning Service
guarantee you, our valued client, the most
thorough and professional job available.
Our state of the art equipment, couples
with our extensive training, will still
not be able to remove certain ‘stains’.
Depending on the nature of the spill, some
stains may indeed be permanent. We will
conduct a pre-cleaning inspection with you
and evaluate existing conditions at that
time.
5.
Question: “How can I best care for
my carpets/upholstery between cleanings?”
ANSWER:Regular vacuuming and quick spot
and spill treatment can keep your carpets
and furniture looking their best between
professional cleanings. We encourage our
valued customers to phone us BEFORE attempting
to remove a questionable stain. We will
be more than happy to offer our assistance
over the phone.
6.
Question: “What other services does
your company offer?”
ANSWER: We offer upholstery cleaning and
oriental and area rug cleaning at our modern
plant. We also sell PROFESSIONAL GRADE SPOT
LIFTER!
Any additional questions you may have ----
PLEASE phone or e-mail us!
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